Warranty

The terms & conditions for the warranty policy of Volagi.

Products branded as Volagi are warranted against any serious manufacturing defects in materials and/or workmanship that compromise component integrity for the lifetime of carbon, titanium, and steel frames and two (2) years for forks, wheels and Volagi branded seat posts. This warranty is expressly limited to the repair or replacement of a defective frame, fork or defective part and is the sole remedy of the warranty. This warranty does not cover paint fade or chipping, cosmetic blemishes, or alterations in appearance over time. This warranty is extended to the original owner and is not transferable and is subject to the following conditions and limitations. Claims under this warranty must be made through www.volagi.com. Original proof of purchase is required together with the identification number of the part before a warranty claim may be processed. You must have your bicycle registered within 3 months of the bike purchase to qualify. The warranty does not cover structural or cosmetic damage arising from abuse or misuse including but not limited to damage caused by crashes or collisions, owner neglect, improper installation and/or assembly, improper maintenance, modifications, additions, changes to the original product, or other excessive, improper or abnormal conditions. Wear from normal use or environmental exposure is not covered by this warranty. Cosmetic defects are not eligible for warranty replacement. Volagi will replace at its sole discretion any item or any portion of that item deemed defective under this warranty with the same or comparable model (due to product evolution). This warranty is VOID where the product has been used in stunt riding, ramp jumping, acrobatics, or similar activities or with motors or power-driven vehicles. The user assumes the risk of any personal injuries, damages to, or failures of the products, and any other losses including but not limited to any property damage if the product has been used in any such manner. Volagi shall not be responsible for any injuries to any individual using our products. Nor does it assume any incidental or consequential damages as a result of the use of our products. This includes, but is not limited to: lost profits, lost savings, and incidental or consequential damages or injuries arising from the use of, or inability to use this product. Volagi makes no representation on the suitability of any product for its intended use, or any other use. Consumers, and others, should rely on their own judgment. This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer. All claims with the manufacturer should be processed through Volagi. Labor charges incurred from part changes, assembly, disassembly and freight are the responsibility of the owner. Warranty does not offer any cash refunds.

A note on Volagi Ignite Wheels

On roughly June 1st, 2016, we at Volagi regretfully had to cease production and support of our house brand Ignite wheels. We have done this to focus our assets on continuing to produce the best riding frames we believe are on the market at this time. This means that our original warranty on wheels is now void, however, if you have issues with your wheels we will work our hardest to find you a solution with parts we have on hand. We apologize for the inconvenience and hardship this may cause for a few of our customers, however we have found that warranty claims on our wheels are few and far between, and do not expect many problems as a result. Thank you for your loyal patronage and understanding as we strive to continue to grow and change the way people ride.